If I need assistance to find an item I will ask for someone. Sometimes I just like to look around because best buy always have cool gadgets. The store is clean and things are easy to find. The other day when I decided to use my reward certificate to buy an itunes gift card and a phone case the cashier lady was so rude she said I can only use my certificate online. I've been using my reward certificates to buy something in the store. I wish I got her name and spoke with the manager. Next time I see her again I will definitely speak with the manager.