For the young lady that had a bad experience, I'm sorry that you had such an experience with Marcus he has cut my hair many times and I never had any complaints. I have read your review and understand how you may feel but I know that being in the industry of hair and nails you are independent and can rent space from someone who can not be held responsible for services rendered. Being that you felt it was a bad cut not necessarily will a court try a case...there was not any chemical damages etc.....Who we choose to give us a haircut is definitely our choice....sorry that you had a not so favorable experience