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  • This place is awesome, and if I could I'd give it five more stars. Everyone else can tell you how it's a great place for kids to run around, build confidence, and burn off energy (totally is). I agree with this, but what has really stood out to me is that the customer service is off-the-charts awesome. So awesome that I literally got home and immediately sat down to write this review. I'm in the Big Brothers Big Sisters program, and I've brought my little sister in twice since since opening about a month ago. Each time, the staff has gone above and beyond. A few examples - -Our first time was on a day that's usually closed, so we were the only ones there at first and we showed up 30 minutes early for our jump time (like it says on the website). Since we were the only ones there, they let us start jumping right away, essentially giving us an extra 20 minutes for free. -We went to buy pizza towards the end of the night. It had been sitting out for a while and they didn't feel comfortable selling it. Even though they were in the process of closing, they offered to make us a fresh new pizza or we could take the old pizza for free. We took the old one and I'm told it was delicious. :) -We were told by the BBBS program that we would receive a discount on tickets purchased there (as we do with many businesses in Madison). When we got there, the staff and manager working didn't know anything about it. Without missing a beat, the manager Carly said she would give us a discount anyway and follow up with the GM to figure out what they could do in the future. Overall, I'm super impressed with this place. It can get a little crazy/loud/dirty on the floors, but what do you expect? Nothing out of the ordinary, and overall it's in great shape. They seem to really care that people have a good time and to prioritize the experience over meticulously tracking jump times and squeezing you out of money. I'd highly recommend, though probably on a weeknight if you can since I heard it gets really crazy on the weekends.
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