I almost didn't get to eat here because my husband "wasn't hungry" but I managed to persuade him. After a bit of a line which this place always seems to have, we were seated. When our waiter took our orders he was great but after that we never saw him. I had overheard they were short staffed and slammed with people that night but bad service is bad service.
What redeemed this place was the food. My god my burger was incredible! I got the uber cheese burger and the cheese combo was unlike anything I ever tasted. You dont need any condiments with this burger, just the meat and the cheesy goodness. My husband got the American burger which he claims is the best burger he'd ever had. Both our burgers were supposed to be medium but there was a ton of pink which was a little off putting but not enough to stop me from devouring it.
I noticed that along with our order, it took most people 45 minutes to get their food. Then it was a struggle just to get the check. I love the food and would give this place another go, but the service needs improvement.