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  • I do not recommend Menards' special order service. I ordered replacement garage door springs, but upon looking carefully at their return policy (can't return to a store, only via shipping at my cost plus a 25% handling fee),I immediately emailed to cancel. So far, so good. I received an email that they had sent a cancellation notice to their order processing, but that the cancellation would only work if the order had not already been processed and shipped. Later the same day, I received an order completion and shipping confirmation. I also received a UPS tracking number. Fine so far. Some days passed, but the status never changed. No update from Menards or UPS. I've contacted a Menards Special Order Representative several times explaining the "in limbo" situation. I received no replies until today simply stating that the order had been cancelled. Grrr..... Five or six days lost in getting the door repaired, and it doesn't look good for living up to my "I'll get that done" promise to my family.
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