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  • Owners were friendly. Wanted to support local business. Bought over $1000 worth of bike from them. Less than 6 weeks later structural defect with frame rendered bike unusable. Defect was covered under manufacturer's warranty. Store had a replacement part in-house, but insisted we wait "a week or so" for replacement part from manufacturer. 3 weeks and a lot of bus fare later - part still not in. Discovered that they had not even called manufacturer to check on the hold up with the part. Hassled them until they agreed to replace with in-house part which was still sitting there. 1 month later rear wheel "out of true" for second time in 4 weeks, reluctantly returned to store to discuss issue with them. 3 month old wheels should not fall apart particularly on a strictly pavement road bike. Accused us of mis-use and refused to offer any recourse outside of selling us a new wheel. Too many other shops in the area to have to deal with this kind of stuff. Hate resorting to chains but at least they will honor their warranties.
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