When I first got my puppy she was matted and had a string tied around her tail (whoever had her before had tried to crop it at home, I rescued her). Crystal has taken extra special care of my little girl from day one! My dog loves going to her, she gets so excited to see her. My pup always looks adorable when she comes back home! I always get very detailed report cards from Crystal, which means she's paying attention to my pup's needs. I discuss what's going on with my dog before the groom and Crystal makes awesome suggestions regarding whatever needs my dog has (i.e.. more conditioning in the winter, shorter cut in the summer, even which type of glucose she suggests). I send all my friends with animals to her, and now I'm doing the same with you! Hope your pets are happy and shiny!