All I need to say is that I miss Shepler's. Boot Barn just isn't the same. Customer service is poor, checking out is tedious. The boot selection is ok, but Shepler's did it better. Boot Barn seems to be some bean counter's idea of what a western wear store should be. They cater to the wannabe cowboys, the dime-store crowd, and the Urban Cowboys. For some of us, western wear is a real day-to-day thing. It's not Halloween or for dressing up to go line dancing. Get with the Shepler's people and listen to them - what made them so popular? And get some employees who really live the lifestyle.