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  • I'm very pleased with my new eyeglasses but it was a bit of a tortuous road to get to this point. But now I know how the game is played and I'll happily return here. The name of the game here is "upsell", a variation on "Would you like fries with that?" Just a little sneakier. I did wait about 45 mins past my appointment time to be seen but the price of $69 for two pair would make it worthwhile, I believed. Everyone I encountered was courteous so that was a plus. But after my exam when it was time to place my order with the clerk, the real hard sell commenced. The clerk tallied up my preferences without telling me that everything I was being offered was at an additional cost. She ran a calculator tape and then handed it to me. It came to almost $300! I exclaimed, "Whoa! How did that happen? I came in for the two pairs of glasses at $69." So together we backed out all the extras- none of which were important to me in the least. And I left a satisfied customer. You just have to know how to play the game. And now I've showed you how to do it!
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