Wait-was this at the Four Seasons? Like the service oriented great hotel brand?
You could never have guessed it by the service at this place. Did they forget to train the staff at this place, especially the hostesses?
It was the second time we tried this place. The first time was a week or two after it opened.
So I made a reservation via open table, 1 week in advance. Just for 2. They called me (from the actual restaurant) 1 day before to confirm my reservation. We show up, oh sorry, we have no reservation listed. Plus the hostess with nervous energy let us wait while she straightened papers to sort out the problem. Like really?
I did explain, I got a reminder via open table and a you guys actually called me. She said well, sometimes the computer messes up-you fare not in here, but we will find you a table.
Whatever.
The menu hasn't evolved, which is a shame. And who designed the menu??? A junior designer out of art school?
Our waiter was friendly and accommodating.
So then a get a call on my phone asking if I am still at the restaurant-because I left my credit card at the table. (this is while I am still eating and waiting for main courses). So explain this to me:
How do you not have my reservation when I show up, but somehow you found me in your reservation pile located in the deep crevices of your computer to call me, but didn't realize I was eating at your restaurant. And this is the hostess calling me.
So anyway-we did get a nice sunset view but I think we are done trying out this place.
Is it that hard to get decent restaurant service training? Especially for hostesses?