We had an in ground hot tub that was years old (30?) and it was broken. We took it out and did a LOT of research. Finally found these folks and they have been invaluable. Since we had a specific size we had to find to fit the existing hole it was a bit of a nightmare. No one could help and we called so many places. Ray and Cheryl solved the problem (and again, I am telling you it was such an issue). Now that it's been in the ground for about six months we are so glad we didn't give up. Highly recommend Hot Tub Liquidators.