rev:text
| - Horrible customer service experience EVER! I will never return.
I was waiting in line at the concession stand behind a couple who ordered hot dogs. I had no idea that the employee was going to go prepare the hot dogs, the customers walked away, as did the employee. Without any regard of telling me he was going to go to the back. So I waited, another employee came by to a seperate register, and called the people that were waiting behind me. WHAT! Hold the phone! Am I NOT standing here??! I ask another employee if the dude was going to come back, he just looked at me like he has no idea what is going on. Ummm ok. So I walk over to the other register, now behind THREE people. I get my popcorn and drink, then walk over to the supervisor to tell him what just happened, he looks at me, smiles, and says, I'll talk to him. WHAT!!!! You'll "talk" to him??? What good does that do me right now Mr I don't care supervisor?? I just look at him and have nothing to say to such lack of customer service. I will be handling this with the corporate office. My mouth will not be shut. NEVER again will I walk foot into this theatre.
If it wasn't for my 6 year old niece wanting to watch a movie, I would've demanded a refund and walked away.
I'm truly disgusted.
|