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  • I have been waiting for this place to open and a finally a few weeks ago, it did. I invited my cousins and their kids to come. We arrived at 2:15pm and half of us didn't leave until 7pm. Place is HUGE and clean. Staff was scattered throughout and constantly cleaning. It was packed but even when it was there was plenty of places for you to play and sit. I have an 8 yo and a 16mo old. There were times my youngest and I were in the toddler area and it's suppose to be for kids 4yo and younger but there were definitely big kids there. Workers didn't say anything which I found weird. Big kids didn't do any harm....yet but should be avoided. We ordered food at 4:12pm and at 4:35pm the GM came to us saying our food would be another 10-15mins bc their pizzas are never frozen and is always fresh. Um ok. We didn't notice the time until he had said something which prompted us to check our receipt. I did ask the GM to have our pizza double cut. I went to the cafe and asked why it's taking so long and why another party received their food before us when we ordered before them. I spoke to the head cook which was Nick and he apologized bc his staff missed our check. I appreciated his honestly. He asked how he can fix the error. I said comp our next refill for drinks and a basket of fries. Basket of fries came out shortly after but it was like 15 pieces. If this is a side order that costs $3 then NVM. Not worth it. Pizza and chicken tenders were good. Also when Nick brought our pizza out it was not double cut and he had to bring it back to kitchen to get cut. SMH Price was decent but drink prices are outrageous. Wish the GM took pride in his job and just told us the truth versus lying. If another employee lied and we had an issue with it. We would go to management. Him being the GM who would we go to? The owner? Another thing, leaving the facility should have some type of security system. I walked out with my kids and my cousins kids. How do they know those are my kids? They should do a stamp thing like CEC or check if our wristbands have the same #s. This could definitely be a potential problem. Also, prices are higher than most places but it's big and cold and CLEAN! Regardless, I think they would get more business if they don't charge for multiple adults and if they charge a bit less overall. $16.95 for first child and $12.95 for additional kids. $5 for 2nd adult. It does cost a lot when you have multiple kids. Entrance and food would definitely break the bank and would not allow families to come as often as they'd like. Change your prices and I bet you'll be in business a lot longer than you think. Overall, it was a good experience. I understand it's their soft opening. They definitely have some improvements to work on.
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