While Dr. Grant is great, his staff is rude. It's not difficult to be nice to people especially when people are nice to you. Whether I call to check the status of my children's glasses or like just now when I stopped by to pick them up, they are uncaring. I requested a copy of their prescriptions and the gentleman's response was "It's going to be awhile". It's the way he said it that rubbed me the wrong way. He made me feel like it was such an inconvenience. Just be nice! It's not that difficult. A proper response, "Absolutely, give me a few moments" with a smile :) I was the only one in the office, mind you. Anyways...Have a great day!