I will never use their shoe repair services again. I brought several pairs of shoes in to be retipped. This is only the first or second time I have worn one of the pairs since picking them up a few weeks ago. Both tips fell out before noon. I just ran over there to see if they could quickly fix them and I was accused of lying! Hummmm, great customer service. He did offer for me to leave them and I would be charged another $10!