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  • This review is for the bartender. Red robin has good food, no big deal. With a chain company, we know what food to expect, it's the customer service that makes us decide to come back. First, the host, an adorable little blond girl, was super sweet. When another person forgot my fries, she was all over making it it right. I'm allergic to citric acid, and Kati is one of the few who knew what that meant. She forgot to request no salsa on my burger (tomatoes=citric acid) but this doesn't make me think any less of her. She immediately took accountability for forgetting and got me a new burger, even though I forgot to request no salsa. Then, there was a hair in my food. But the manager immediately took care of that too. So mind you, my experience didn't go smoothly but it was handled perfectly. They were crazy busy and Kati was the only bar tender for the entire restaurant and she owned it. Response, fast, and still kept up with her own tables. People don't appreciate people like her as much as they should!
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