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| - SEPTEMBER 29, 2012
This shop isn't worthy of half a star!
I had been to their flower shop 4 months before my wedding, met with the owner and her assistant to go over all our arrangements for the big day. They were kind and all together pretty great to us. They showed us what kinds of flowers they would use, and the size of the Manzanita tree's for centerpiece's left there super excited!
Days later were were sent the contract, and a deposit was made.
The week of the wedding, I contacted the store 3 times, without hearing back from someone until the 3rd call. I called to see how things were coming along, and to cancel one of the centerpieces making it only 12 not 13.
When I asked for Carolyn, she told me she no longer worked there. I was bummed, but the lady on the phone reassured me she had come from the warehouse and all our flowers looked great for the wedding which was the next day.
We showed up to the church, and with how fast everything went i didn't get to see anything really. Until the ceremony was over, and we started to take pictures. I was ready to cry! only 8 pews had flowers on them, of the 16 that I paid for. There was no chiffon swag at all, which I paid for, and the flowers were ivory roses on water picks' instead of orchid's!!! I was trying to hold my tears back, just before our pictures, but the disappointment, ugh, you have no idea.
Then I see a lady picking up the flowers and I say excuse me, are you with Enchanted florist? she states yes she is, she is the owner! I said these are not the flowers I ordered, and I am so angry. She said look just go on your honeymoon and we'll talk when you get back. SHE KNEW THEY WEREN'T WHAT I ORDERED, AND SHE BROUGHT ME THEM ANYWAY. BTW, I had met the owner who had done my consult and this wasn't her!
So, we get to the reception venue, and the planners coordinators let me have a peek in the room before everyone enters from the cocktail area....omg...the tall manzanita trees were replaced with toy ones about 1ft from the table. Instead of long orchid lays there were only 3 flower lays with maybe 4 flowers on them. I paid for 10 votive's on each table, floor candles in front of the cake table...Never got them.
Turns out, the 2 owners got into a fight, and she left the company, taking her assistant. Both being the ones who did my consult. No one bothered to call, or let me know, hey, maybe you can come in sometime and show us what you like and expect, seeing as how your consultants no longer work here! But I called them, they didn't say anything, and i ended up getting screwed. It's my wedding, how can you make it up to me...YOU CANT! Furthermore, of the $4,000.00 we spent, she thought a 25% refund was good enough.
I will never recommend these guys!
I hope nobody ever uses them. I could have had better flowers from Walmart, if I did it myself.
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