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  • I'm a huge fan of Asian Fusion cuisine but sadly, my experience at Zen was less than stellar. A girlfriend and I met there at noon on a random Wednesday for lunch. She ordered Sesame Chicken and I ordered Hibachi Chicken. We both had salads (which were very watery)--actually, she didn't order a salad but they mistakenly brought one out for her. After waiting over 45 minutes for our food, we asked the waiter how much longer we should expect to wait (after all, we both had post-lunch clients that would be waiting!). Our food eventually came out and it was delicious! I was not disappointed in either of our entrees but was rather annoyed at the amount of time it took to get it. 50% of our bill was removed for our inconvenience. While that was a nice gesture, I'm not sure I'll make plans to go back anytime soon. Customer service, especially on the first visit, is critical...sadly, Zen fell short.
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