About: http://data.yelp.com/Review/id/tStFXWJdDpeJllnkiUIM7w

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-09-02 00:00:00 (xsd:dateTime)
itemReviewed	Verizon
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	The only thing I have to compare Verizon to is one of the major electronic stores that offers cellular phone service. Sadly, Verizon employees didn't seem as knowledgeable and weren't as customer service savy as the electronics store. The last time I did an "upgrade" to my cellular account and got a new phone, I went to the electronics store and got better service, from a friendlier, more knowledgeable employee. That's not to say this trip to Verizon was bad, but you would think the Verizon store would be the best place for all things Verizon. The electronic store actually had more variety to choose from when it came to upgrade options. I don't like the fact that you cannot just come in and browse without having an employee come up with their notebook and ask for your name, account number, etc. It's almost like going to a car lot. Regardless of the price you get on an "upgrade", there is a thirty-dollar upgrade fee. Seems a little misleading for a free or ninety-nine cent upgrade. It looked like there had been a lot of employee turnover since my last visit to this location. My previous visits were much better, in that I dealt with employees who really knew their stuff and the customer service seemed better. We were "assigned" a customer service rep after signing in, but she went on to help somebody else, because we didn't know exactly what we wanted. Last time they asked about our phone habits, useage, etc. to determine which phones were best for us. This time seemed more like a cattle call and them making a sale, rather than servicing the customer. The rep we dealt with tried to upsale me a case that I didn't need, as the phone I got is billed as "more durable" and comes with a built in case. I don't think any other cellular provider is going to be much different, so making a switch doesn't seem too feasible. I did like that I was able to add the fees, taxes, etc. to the monthly bill and didn't have to come out of pocket for anything. I will probably go back to the big electronics store, though, for any future Verizon service, upgrades, etc.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Garett

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