The store is always clean and well-organized..even during their sales events! Though the lines get terribly long on sale days, they manage the traffic well and stay happy and friendly the whole time, you really don't see the stress get to them.
I've been in the store countless times, and every single time I receive great customer service--whether I am making a purchase, a return, or just asking a question about a product. They are all just really nice folks!
I often hear people complain about the high prices, which I won't really argue against too much because I've seen the price tags and yes the stuff is expensive...at regular price. But trust me, if you shop sale on sale days you'll feel like a thief cuz everything will be marked down so gosh darn much. I've gotten several dresses from there for $7 -$14..nice dresses that were originally $70+
and accessories for just a couple bucks, and handbags for $5..five dollars!
Oh, and did I mention the staff is umber nice?