We love the Zinburger at the Biltmore location so our experience at this location was so disappointing! We arrived at 9:15 pm on a Friday night and there were very few people inside the restaurant besides ourselves. Still it took 45 minutes to get our meal! Our zucchini fries were limp and cold (we returned them) and my burger was so cold, the cheese had congealed. Ick. The staff was totally consumed by cleaning and talking the entire time we were there. Our waiter disappeared for 20 min and I had to ask another one for more ketchup. Which never came. My husbands salad was great but, hey, we went there for the burger! We won't go back. Go to the Biltmore location and get great food AND service!