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| - A) 4 stars if you go on Thursday at 5pm when the park is open until 10pm
B) 3 stars if you go on Friday or Saturday at 5pm when the park is open until 10pm
C) 2 stars for employees
D) 2 stars for food
E) 1 star for customer service
F) 1 star for birthday parties
A & B) The best time to go, when you'll only have to wait 10 minutes or so at the slides, is on a Thursday night at 5pm. It's still light until about 8:00pm and it's warm until the park closes.
Any other time you'll have to wait 30 minutes to over an hour for a good slide ride. Even though they have coverings and misters along most of the stairwells, there are expanses when you are exposed to the sun with no covering or misters in slow-moving lines.
Wet N Wild's operating schedule isn't good either. Starting on August 16th the park isn't even open during the week.
C) I've encountered some pleasant and helpful employees but they are the exception. Many are rude and oblivious to customers.
D) The food is just okay and over-priced. You can tell the hot food is cooked ahead of time and kept in warmers. A slice of just okay tasting lukewarm pizza is $4.00 and a large coke (the size of a medium) is $3.75. A skimpy Caesar salad is $9.00
E) If you have a problem go immediately to Guest Relations and insist on speaking to a manager. Otherwise you will never get help. The red-shirt employees (who claim to have no authority) will just direct you to blue-shirt employees who are supposedly in a supervisory capacity. Their response is they will "tell someone to take care of it" but nothing is done. Do not wait until you exit the park and assume you can call or use the contact form on their website, no one ever responds to either. When you call you have a series of automated choices; if you leave a message no one will call back. A hint is although the phone recording never says 0 is an option to push, you will get a live person if you do.
F) I would say do not, under any circumstances, book one of their birthday party packages. The designated area is rather isolated, not near lockers, and unless you have someone who is willing to sit there the entire time, a very easy place for anyone to pick up a gift and take off with it. You are supposed to show your birthday or group pass to go through the entrance path with an employee posted but the whole area is open and I saw numerous people come and go from the sides.
The food is set up buffet style for all birthday parties that are happening that day. All parties are scheduled from 11am to "close" (but that's always 5pm even if the park closes at 10pm) with the food available until 2pm. The day we went there were 8 other parties. You get in a line at the buffet and the food could run out before you get to it. The food is brought out from a building where it's originally heated up, then put inside lidded metal pans. The macaroni and cheese was sticky and cold. The hot dogs were barely warm. The buns were cold. There is also a small basket or two with bags of chips and those go quickly. The cupcakes are brought out after 2pm and left to sit on the tables, by then everyone has headed to the attractions.
The worse set up, which initially sounds like the best, is for the drinks. You get "free endless" drinks from 2 soda dispensers in a separate building. That building also accommodates any booked groups. The day we had our party, the line for the group people was 20 minutes long. When questioned what to do, the manager (who disappeared soon after 11am), 3 red-shirt employees, and 1 blue-shirt employee all told us birthday people didn't have to wait in the drink line and to come in the opposite door and cut the line. Sure it's easy to say that when you aren't the one confronted with irritated hot people who have stood in line forever waiting for drinks. I did as the manager and employees said and cut. You wouldn't believe the dirty looks and foul comments. Most people from my party and the 8 other birthdays opted to go purchase their own drinks from a concession stand rather than cut line. Even if you want to cut it's difficult to get in there to even get cups. An employee should be inside the building at all times and direct the birthday people to the drink dispensers. The employees said they had a group of 1500 that day and it wasn't usually bad. But I went to a different party weeks later and the same thing was going on. Employees say "if you have any problem just tell them we said to do it". Uh, is that after you get a drink thrown in your face? Also the drinks are to be available "all day" (which is 5pm even when the park closes at 10pm) but the dispensers had run out of drinks at 3:30pm and the next time at 3pm. Both times we were told by employees they would tell someone to take care of it which turned out to mean the building was locked up and no soda was available again.
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