Worst food experience I have had in a long time. I started off with an order of the fried veggies, which I waited on for a good twenty five minutes. Once they arrived to my table they were awful looking and almost burnt! I have heard and seen the bad reviews but I wanted to give them a try anyway, bad mistake on my end. I also ordered the tomato pie because it was highly suggested to me but that was a huge miss! The top layer which consisted of cheese and crust was BURNT and the inside was cold and greasy! I would be very embarrassed if I was the owner of The Packhouse, enough that I would make a lot of changes! The restaurant was so empty and gloomy feeling that I did not feel comfortable staying for my entree. They clearly have it all wrong at this establishment. Maybe better management should be a huge focus for this restaurant because I do not see how they are still open. A disappointment to South End!