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  • I want to start off by saying I have ordered from this location numerous times and today I had the worst experience ever. It was the last straw. Most of the time when I order they forget minor things or miss apart of the order and can be easily resolved, depending on who is on the shift I guess. Today however I ordered lunch for a co-work and myself, the lasagnas meal (comes with a side and a drink), and both orders were under-cooked. I have never been so disappointed. The food came in boxed containers so of course sauce was all over the place, but I moved passed it tell my co-worker the food is worth it. I was so very wrong. The lasagna was under-cooked, very doughy, cold in the center and watery. I tried putting in the microwave for 2 mins, but that didn't help it was that under cooked. I called the store and spoke with them. The lady on the other end said it was impossible as they cook it for 45 minutes and than its on a hot plate. Apparently she herself tried it and she thinks its fine. (Please keep in mind I have ordered the lasagna from them before so I know what cooked lasagna is). She continue to argued with me and than said if I want a refund or replacement I should just come in after 5pm and speak with the owners. Needless to say this is the worst customer service I have ever had to deal with. I would rather have been on the phone with a phone company. I will not be ordered for this location again. I would rather driver the extra minutes to their other location on Clayhill. I wish my photos could do it justice but doesn't show the full effect. I will post them so you can at least get an idea. Sadly this location is a fail.
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