I just want to start off by saying that I see Sandra almost everytime I bring my son in and I just love her but this practice is a joke. I have been treated like crap the past 2 times I've called to get my son an appt. He had pneumonia (11 months old) and was in urgent care and the ER and I called to get him an appt because he was still having trouble breathing and they were absolutely so rude to me for trying to get him in that same day. Like I was putting them out and one of the poor drs would have to miss their lunch to be able to give my son a breathing treatment since he was gasping for air. Obviously their lunch break is more important. Then they send out an email about the measles outbreak in Chandler saying please come get your kids vaccinated. I call to bump up my son's appt by 2 weeks because he is in daycare and that's the last thing he needs. The lady who answered the phone kept trying to transfer me to triage who would get back to me within 48 hours she said. To change an appt?? That's ridiculous, we ended up getting in a heated discussion where I insisted she get my son the next available appt which she was absolutely determined not to do. For what reason?! I don't know. I am so done with these rude women that work in this office. I have already been calling around to find him a new pediatrician, someone who will listen to me and answer my questions instead of blowing me off all the time. Beware of this practice!!