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| - Let me begin by saying that I am a stickler for good customer service and for people who LISTEN AND PAY ATTENTION -- so this review contains elements that reflect my sentiment regarding these things......went to dinner here last night with my GF. The ambiance of the place is nice and better than most family style Italian food restaurants. We were seated immediately by who we assumed was our waitress and she immediately asked if we wanted some cocktails -- we ordered and she went to get them at the bar. Then another waiter comes over and says that he is our waiter and will serve us tonight. He takes our appetizer order. Then the waitress come back with our drinks and we tell her that the other guy took our appetizer order. She says OK but can she take our dinner order. So we order our salads and entrees with grilled vegetables (an optional and extra charge item), and tell her that we don't want to rush and that we would like to have our cocktails with our appetizer before our dinner elements start to come out. She says, "No problem". A few minutes later our salads arrive and my GF's salad comes with no dressing on it---WTH?? I also ask, "where's my antipasto platter?" So I guess my appetizer order never got placed. We ask for salad dressing and wait. Finally our apps come out and we get two baskets of bread -- one whole loaf which I assume comes with our salad and dinners, and another basket with baguette slices for which I assume is for our antipasto platter. By now I am a little confused and annoyed, and I have to ask again for salad dressing for my GF.
Oh and BTW, I order a Kilt Lifter Ale and it comes to me and it is a little flat. I am a craft beer nut so I know flat beer that has been sitting in an open keg for a little longer than it should. So for my next beer, I order an IPA. It take some time to get to me and the waitress says, "sorry for the wait, but they had to tap a new IPA keg". I can tell, and that is good for me -- the IPA is nice and cold and fresh and very tasty -- I am happy with this mug of suds.
The antipasto platter is OK -- some nice cheese, especially the chunks of bleu. Nice proscuitto and salami; nice pickled artichoke hearts. And a hearty sprinkling of dried cranberries which is OK and on the menu description, but sorta out of character for this platter IMO.
Our entrees arrive -- mine was veal marsala and a side of pasta. The veal entree was again OK, but not as rich and creamy as I would have liked. The gravy is thin and weak IMO, and somewhat underseasoned. The pasta side is overcooked spaghetti with marinara.
My GF orders ravioli with marinara sauce.
Our grilled vegetables never arrive. And the marinara sauce is not very good IMO. Now I realize that marinara sauce is made is a zillion different ways and everyone tastes is different. So maybe this marinara sauce is good, but we did not like it. I sorta pick out the overcooked spaghetti from the sauce and eat it, but my GF eats only one ravioli and quits. She says she will wait for a big breakfast for tomorrow morning. The marinara sauce is overpowering -- very, very thick, and seemingly like canned tomato PASTE, flavored with a little Italian seasoning (oregano, cumin, basil). So again, it might be good in some other peoples eyes (mouth), but for us, we did not care for it.
So my review here may seem very critical, but in reality, it is just a detailed and an honest expression of my opinions. All-in-all, this place is OK, I guess.
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