The staff is all really caring and supportive. The doc was amazing. His skill levels are obviously superior. He really went out of his way to tell me what was going on with my elderly Whippet that I am so attached to.
She was quite complicated but actually her health is pretty darn good apparently! He went through the entire raft of scans and lab tests with me carefully and explained the various treatments, the upsides and the downsides, very carefully and in a way I could understand. He made sure I understood the point of doing treatment, and the points of not doing treatment as the case was, and made it easy for me to make a decision but also made me feel good about making what I feel to be an informed decision.
The care was truly superior, the doctors and the staff went out of their way to make sure that my pet was not only safe but well cared for and I feel that the doctors and the staff really did care about my pet personally and how is she is doing, even though they were obviously quite busy. This means a lot.
The facility is beautiful, well thought out and it is scrupulously clean. Both my Whippet and I appreciated all those things very much!