Their customer service is the best a nail salon as had in a while. There were/are a few things that bothered me. It seems as if they were both rushing to get my friend and I done at the same time. Meaning, my acrylic nails were spotchy and not done right. This caused me to lose two nails within a week. My friend and I both specified that we wanted matte nails and I was charged 10 dollars extra than she was. I will return but probably alone and ask for a different nail tech.