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| - Stopped by tillys after work to grab some new t's Tuesday 7/18. They are running there usually "moola" promotion where for every $50 you spend you get a $10 tillys moola card to use at a later date. For example this promotion is $10 off $30 purchase from 9/5/17 to 10/1/17.
The whole point of this is to entice customers and reward members (I've been a tillys reward member for years) to come back during the pre determined promotion period and spend their 'moola' which usually means we end up spending more and more, it's a very smart promotion. For example if I had spent $100 then I would get two $10 moola cards and next time I came back my consumer mind would incline me to spend over $60 to be able to use my moola cards.
My total at the register was $49.99 pre tax because I used a 20% off email coupon they had sent me. My pre tax was actually 2 tee's for $30 and a pair of shirts for $24.99. Total pretax before my coupon was $54.99.
I did not get a moola. I asked the clerk and she then asked the manager who was standing right next to me and did not look at me or acknowledge me. She then told the clerk I had to buy a pin or a sticker to go over the $49.99 to qualify for the moola. The clerk says "but I already finished the transaction" then the manager says "you have to refund everything and run it again"
The clerk then looks at me and ask me with a tone "do you want to do that" (it was like 8:50pm think they close at 9pm, she was the only clerk and had a like if 3 people) So obviously she is the one that didn't want to do it. And I'm confident the manager could have done a simple override and said here is you $10 moola sir, thank you for shopping with us.
The whole reason I spent $55 was to get the moola!! Then because I use a 20% off coupon that you guys emailed me I don't get the moola anymore! And seriously over 0.01 cent?!?
Ok tillys. Ok tillys manager. You must really not understand your own promotion. Now over 1 cent I will not be back to use my moola.
lol it's all good, a ton of places sell men's cloths of a similar style and fashion.
Think I'll stick to H&M, industrial, pacsun, buckle, zumiez, and online.
Thanks guys!!
Oh any by the way. You should really hire a better manager than the girl that was there. A true hustler manager would have saved the situation. Furthermore a true hustler employee would have said "sir, you are 1 penny away from your moola card, would you like to add a pin? They are only $1.99, the u can use your moola in September and save $10!
#rookies #kids #epicrant
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