I am kind of put off by Mike Shaw in finance - rude really scarred my girlfriend for life on her first car purchase.
Then there is the issue of the whole touchscreen not working. I would perhaps rate them higher, if they could fix the car. I have an appointment at 8:am tomorrow. We will see how it goes. 7 days into a late model Lexus the touchscreen shouldn't just stop working, that is just bad buisness and there are lots of other car dealerships.