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| - As a young petite woman, I dread dealing with condescending mechanics, and particularly dealerships. I was SO delighted to find Independent Auto on Yelp. These guys are punctual, professional, and their estimates (time and cost) are spot on every time.
I've dealt primarily with Lee, who is quiet, respectful, and knows his stuff. My '10 Jetta Wolfsburg is still under powertrain warranty, and Lee advised me that a tranny problem I was experiencing was actually quite common and should be covered under my powertrain - but I'd have to go to the dealer. (Groan.)
After several days, the dealer still couldn't duplicate the problem, and I was beyond frustrated with the rep's flippant attitude. I called Lee, described what was happening, and asked for advice. He told me to ask to drive my car with the mechanic riding along to duplicate the issue, and told me if they wouldn't agree to that, I should call VW corporate, who would definitely take care of me.
He assured me the issue was totally legit - and that I was not hallucinating, as the dealer seemed to think. I was so impressed that Lee helped me nail down a fix when he didn't stand to make a dollar on the repair. After the dealer's mechanics got on the phone with corporate "super mechanics," they eventually traced the problem to the mechatronics unit in the transmission - which was not only covered under warranty, but it was exactly what Lee had diagnosed in the first place.
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