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  • The dental care itself was OK...the 1 star is for the absolute misery with the gals handling billing and insurance. My DH had two root canals at this office. We paid the full estimated balance at the time of service - almost $2,000. When I got the bill from our insurance company, it appeared we were over charged almost $350. I called the office, and was told despite me having the documents from our insurer, I had to wait more than a few weeks until their office received the payment from our insurer. I had to keep calling back to check on this, mind you, as no one was going to proactively call me with my refund. Two months later, the office said they received the check, but that the payment was correct...their office just didn't submit the charges correctly. Are you kidding me??? They tried to tell me I wasn't due a refund, as they screwed up billing. As if. I pointed out that they didn't submit some of the charges to the insurance company. They agreed to rebill our insurance company for the additional charges that should have been billed the first time. Like this wasn't already a nightmare, I then spent another two months in back and forth with their billing person, who either didn't return calls, couldn't answer questions about our account, found reasons to delay closure, and ultimately kept blaming the problem on someone else in the office. And, when they resubmitted the charges to our insurance company, they put it in as a duplicate, so our insurer didn't even review the outstanding charges. Over three months, their story changed and morphed more times than my DH has teeth in his head. When I pointed out their errors, they would counter with another blame game or deflection. Their accounting practices are less than honest, less than scrupulous, and entirely impossible to follow. They keep horrible records, which seem to magically get altered repeatedly to suit their case, and the excuses and inability to manage medical billing is atrocious. Do you follow this? I didn't either. I sadly eventually had to give up. The dentist agreed to give us a small portion of our refund due, though I know they are still holding on to hundreds of our dollars. Sheer ineptitude, with a nice dose of scam thrown in. Clean and bright office, however. ;)
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