I fly Allegiant about 4-5 times a year as they provide direct service from Las Vegas to where my family lives. Even with all the extras the total ticket cost is $100s less than Delta, United or Alaska and without the layovers! I bring my own snacks if I feel like it, I'm confident I can survive the 2 hour flight without a tiny bag of free peanuts. If you want to experience poor customer service I strongly suggest you give Southwest a call they will be happy to oblige. Sure delayed a few times, but have been on every airline I have flown. Usually the delays are less than 30 minutes and the longer delays were due to mechanical issues, I can live with a delay if it means I get to live through the flight! I buy the trip flex and had to use it a couple of times, called in and was taken care of promptly.