I have been going here for a couple of years. Every time I walk in, I'm greeted by the very polite ladies behind the desk. They immediately take me to the "relaxation room" and my therapist comes to get me at my scheduled appt time. My hour long sessions average about 55 minutes hands-on and thats perfectly acceptable. Before the session began, my therapist asks about my areas of concern and she/he focuses on those during the massage. I have never had a bad experience here. Consistently great service.