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| - I was extremely disappointed with my most recent visit to Spaghetti Western (under new ownership).
My husband and I have dined with Spaghetti Western perhaps over a hundred times, and have never been disappointed like we were this past time we went.
We were greeted at the front and promptly seated upon arriving. As usual, we ordered an appetizer (calamari), as well as our main course --both of us ordered pasta.
My husband and I noticed something had changed from the moment we walked in the door; the music was different. We didn't really think much of it, until our food arrived. We noticed the gentleman next to us was speaking to who seemed to be the manager, complaining how his appetizer should have arrived before his main course. Perfectly understandable.
Well, sure enough both, our pastas arrived promptly, with no calamari. We weren't sure if the server had forgotten about the appetizer. We inquired and his response to us was: "Well, the pasta cooks faster the calamari" implying that perhaps the calamari was on its way after the main course? We were both confused, because we clearly are aware that pasta cooks faster than the calamari does. It was clearly his mistake, he should have put in the calamari first, then waited to place the pasta order?
Seen as though our server was oblivious to the fact that we were upset, we decided to speak to the manager (the same gentleman we had seen earlier talking to the customer next to us). Come to find out, his name is Robert. When I explained the problem, Robert didn't seem to really care. I then went ahead and asked if the owners were available, and he proceeds to start bashing them so unprofessionally. He goes on to tell me that they are no longer there, and that he was the new owner (once I asked him if he was the manager).
He then starts spewing information about the previous owners, how they didn't pay their bills, that their books were upside down, and all this stuff, which a) is none of my business as a customer b) shows what type of people are running this place. Needless to say, EXTREMELY unprofessional!
The funny thing was that when he first approached our table, I asked him if he spoke Italian (I am Italian myself) and with disgust answers "no!" So rude!
He then leaves, doesn't really apologize, and a few minutes later has the waiter drop off a to-go container at the table.
My husband and I were a bit confused as to what the waiter had dropped off. We opened the bag, and there was a to-go tiramisu. We asked the waiter what it was, and he didn't even know himself! We put two and two together and figured out it was probably some sort of apology from Robert. Robert never even stopped by the table telling us he was sorry and that he was giving us the tiramisu? It was just weird! He did walk in front of our table quite a few times, but never even looked at us or nothing.
We also noticed that the food was changed from the previous owners. The fresh pasta was raw and the calamari were slimy. It was pretty horrible. It is such a shame that the previous owners left. They were always friendly, had the best food, and it is truly unfortunate that someone like Robert feels the right to spread such mean and private information about such a humble and respectable people! Just for Robert's behavior we will never return!!
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