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  • Well, I have to echo the rest of the folks that have left reviews here. My 12 yr. old ac unit went out and I started getting estimates to repair it verses buying a new unit, I opted to replace the whole unit. I got multiple bids and meet with their techs to discuss them. Infinity was about the 3rd company I contacted. I made an appt. with them, and Denis was the tech that came out. We hit if off pretty fast. I've been in construction for over 30 years and have a pretty good feel for guys that know their stuff vs. guys that are trying to convince you that they know their stuff. He went up and looked at it and talked to me about my options. Repair vs replace. Over the next few days I got more bids, some were close to Infinity's, some were higher. So in the end I went with my gut instinct. I figured when Denis came out, he represented the face of the company, and from what he said they were all passionate about customer service. That's important to me. I could've gotten the same unit at about the same price elsewhere, but would the company be there after the install? I feel they will. So I told them lets do it. I met with the owner Rich on the day of the install. Him and another tech named Cole did the actually install. Like I said, I was in construction so I like to see how things go together. I went up and watched them for pretty much the whole process, and watching them work and talking with them made me more confident in my reason for picking them. The install went good and when they first started the new Trane unit up I was standing 2' feet away, and actually didn't realize it was on. It was that quiet! They went down and installed the new thermostat and we were good to go. I was happy and I know my 83 year old Mom was happy with their speed and efficiency. So thanks guys for a great job and thanks to Alex for keeping me updated on the phone of when and who would be there to do the job. Little things like that make you feel like your business is important to them.
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