As much as I didn't enjoy my experience with this location, the customer service through the chain is great---
I noticed the beetles as an extraneous thing, but the company owner got back to me very quickly on Yelp and said they sprayed for pests to fix that issue.
The owner ALSO got back to me and said I could go to a location near me to get my button fixed and I received a call quickly.
Also, someone from this location followed up with a phone call after my original review, but unfortunately I am not near that location to try them again.
Either way---I was contacted by someone from a closer location and got my button fixed without an appointment in like 15 minutes. Super easy. Thanks for the good customer service. I still like this auto chain and will continue to go:)