| rev:text
| - Took vehicle in for service last week because I noticed a leak and didnt know where it came from but had a general idea. I told the service adviser that I think one of the leaks is from the head gasket but the other I was not sure. Before I tell them to check it out, I asked the service adviser, Rick, what all do the mechanics look for when doing an inspection. He said they do a thorough inspection. I asked again, but what do they inspect or look for and basically was told again they look at everything. So I say, im about to go to Arizona, so I want to make sure everything is good. Tires, brakes and so forth since the vehicle is hitting a 100k miles shorty. I come back and they said my power steering is bad. I said what about the head gasket? Rick said that there was nothing said about it. I said, well can you put the car on a hoist and I'll show you where i seen the leak. Rick said well our mechanics are well trained and are confident in their diagnostics. I said okay but can you put the car back on the hoist so I can show you where I noticed a leak. He calls mechanic and they get it back on hoist and they acknowledge their is a leak that they didn't see when looking at the vehicle the first time. So now I know where my problems are which is great and is why I came to them as professionals. While walking back to the service desk, seeing that this head gasket leak was missed, I asked Rick did they look over rest of the car and he said yes. I said so the brakes and tires are good too? He said yes! (I definitely didn't want any problems on a long trip from WI to AZ). I go to another dealer and in addition to the 2 leaks, I find out I have been driving on 3 brakes almost two. They show me the rear rotors which are in terrible shape, the rear passenger caliper is broke, the bracket was warped and the rotor was rusted out like it had never been used since the caliper was severely damaged. The driver side rear wasn't as bad but was not working properly either. So the reason for my disappointment is that I paid for a diag test and asked they look the car over for the 100k mile check as I had a lonnnnnnnnnnnnng trip ahead of me and was told that the brakes were good when the brakes were not even looked at. I had a Toyota and came to a toyota dealer because they know best what all to look at since they are specially trained on toyotas. The only reason I went to get car looked at by someone else is because I was getting a bad vibe and wanted to be sure my car was good to go for nice long road trip. Would of been terrible to get outside of Madison and find out I was only driving with front braking power only.
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