My first experience was actually very good. I was not pressured to buy anything except what I asked for. My car has lowered suspension and the staff double checked to make sure my GT Pony would go through. The service was very good overall I'd say. They did a very nice job cleaning. But, it's easy because my car is not filthy. So, I just need to upkeep. I see many reviews of unhappy customers. So, I'll keep watching to see how things are handled after me. I always try to read reviews and keep in the know...lol.