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| - Just remember: it's a used car dealer who deals in helping people w poor credit get a car. It is what it is. Don't expect a Benz when you can't afford one. That being said:
This Drivetime dealer has been nothing but wonderful to me for well over a year. They were there to help me get a car for work and life when no one else would, and they never made me feel guilty about it. The moment I walked in, I knew I was welcome. It took about 2 whole minutes on a busy afternoon to get one on one service. They supplied computers and printers to get all the paperwork going (pay stubs, credit reports, bank statements, etc), and were very patient w me as a fairly inexperienced car buyer. They were informative as well, and walked me through both the purchasing program and the cancel anytime lease program. Transparency was apparent.
I chose the lease, and was lucky enough to find multiple cars on the lot, which is quite large, that I was qualified for. The finance process was simple and took about an hour to complete. I met Joe there, and he was awesome. He made me feel like family, and was very straight forward about the finance terms and the pro's and con's of the two options. He also helped me to understand how to earn credit toward future down payments w the purchase program by using auto-pay, and helped me get set up with new car insurance.
I made payments on the car for about 14 months, and was just recently able to improve my credit to a place where I could qualify for a loan and buy a new car from Hyundai. That is the one and only reason I did not return to Drivetime to buy... I chose new over used of course. When I returned the vehicle Joe was there again, and made that process very easy, too. Quick and painless. All of the team members who've helped me for the past year were fantastic.
The phone line for info is always quick, and getting help to get approved for some light maintenance (brakes and oil changes) was very easy w the phone operators and Sears team. They have a program that automates the whole thing. They text me to remind me of an upcoming payment, and the one and only time I needed an extra couple days, they obliged.
I have and would again recommend this Drivetime to friends and family who need help getting a good used car on less than perfect credit. The team there deserves a pat on the back and a genuine thank you from me, as genuine as theirs felt a year ago when they got me off the bus and onto the road again. Thank you.
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