3.5 Stars!
This Shake Shack location is hit or miss in my opinion; sometimes it's a solid 4 as rated, but frequently, due to inadequate service, it's more around a 2.5-3.
With its prime District location, it can get busy around lunch and I personally think they are rarely staffed appropriately to handle the demand. The counter staff seems a little disengaged and the ordering process can be tedious.
The food is generally consistent and always good. My personal favorite is the seasonal spicy chicken, if only it could be a standard menu item! Spicing batter and slaw shouldn't be that much of a permanent menu tweak as they have the regular crispy chicken on the everyday menu. The cheese fries are beyond reproach and live up to their reputation; I'm not even a "nacho cheese" sauce person and I love theirs.
I also have to say, similar to the rest of the (generally) apathetic/mediocre service, the shuffleboard is very poorly maintained. It's a bummer to have such a fun, unique feature but have it nearly unusable almost all the time. It's also slightly a pet peeve of mine that they waste a new cup for every drink refill (and don't have recycling disposal); the one I was given when I got my meal 10 mins ago is fine. Not very eco friendly Shake Shack:(