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  • Should have been easy and they totally blew it. Ordered online to go a month ago and it went like clockwork. Tonight I went online, ordered two pizzas. First available was 1 hour and 45 minutes, ok fine. Got the order confirmation 2 minutes later. Showed up exactly on time. "It will be ready in 10 minutes". 15 minutes later. "Will be soon". At the 20 minute mark, one comes out, the other "will be soon". At the 30 minute late mark the second comes out. The to go cashier was doing the best she could and I remember how efficient she was on my first visit. I ask her what the Manager instructed her to do for a customer in this situation, offer a dessert, coupon, drink at the bar. She said she could give me a coupon, told her not her fault and I should not have to ask as this is basic customer service. Encouraged her to talk to the Manager later and that I was disappointed in the Manager not her. Obviously the order fell through some internal crack, the Manager should help the team own it to the customer. Much less irritating then wishful continuous missed estimates to correct. But wait...it gets better....I get home and they got the order wrong. My bad I should have checked but i would have been there forever. I have diet restrictions and could not eat any of it with my family. Wow. Oh well. Two pizzas and I am cooking my dinner very late but at least I have food, others in this world will go to bed hungry tonight so I'm obviously okay.
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