They just opened this location and it's close to where I live so me and the boyfriend decided to try something new. We pulled up and ordered the Patty melt combo and the burger/hotdog combo and a side of chili. When we got to the window the girl took our debit card and disappeared for a while. When she came back she apologized and said in the middle of our order the computers crashed and would we mind waiting so we said no problem. We waited a good fifteen to twenty minutes and the people behind us gave up and drove away. The manager came to the window and apologized and offered us a free pint of chocolate custard and some free frozen coupons. We waited a few minutes more and she came back and said they were going to comp our entire meal for having to wait so long. Excellent customer service and we were anxious to see how good the food was. We got home and dug in, everything was delicious and hot/fresh! The shoestring fries are yummy and don't fill you up too much like other fast food joints. Their chocolate custard was on point as well. We will definitely be coming back!!! Thanks Freddys!!