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  • Highly disappointed on the way they close their deals. To be quite honest the sales people are more professional then their managers. Which is odd since they have to be the ones leading the team. Ryan took care of my husband and I to the fullest great sales experience over all great guy!!! The moment we're "pre approved" I lay out my negotiation with Ryan he's working with me trying to meet my family's satisfaction. He goes back and forth with his finance manager still going great then comes another supposed called "manager" named Denis great guy, great personality full of "wisdom" as I thought. I am a blunt and humorist to an extend person I am in sales myself. I understand every experience is different for everyone and a Yelp review doesn't define a person. This is actually my first online review but I believe everything is internet based now I have to leave feedback. That is how everything is eventually considered for better training purposes but this guy said he's been doing this for over a decade and he was there to "make us happy" quoting because those were his words. While its about closing time 9:00PM when I think I'm leaving the lot with a vehicle comes Denis "We can't do this because you're not on the loan, this whole time I thought you were on the loan!!!" I stand up off guard because I'm thinking I waisted Ryan's time and our time on top of that left my kids for five hours for this discouragement!!! Yes deals are conflict because there's negotiation involved but hey business is business right! First his tone of voice was not kind at all, maybe he was trying to go home. I understand but I left the lot very disappointed. Made it clear I was upset walked away my husband stayed behind I can't tolerate rude people at all! Then comes Marcus another "manager" with my husband to apologize to me that Denis meant my negotiation wasn't possible but there's still possibility for the car. Denis clearly didn't specified that at all. All that time waisted left the lot with no car. I live way west right by Gateway Chevrolet lots of brands lots of selections but drove out there to east camelback because they are well promoted to be the greatest dealer in town but truthfully was not reflected. With all that said can literally drive two miles from my house to Gateway hoping for a better experience. There goes our first new car shopping experience! Ps. Good credit, bad credit, cash down no cash down shouldn't determine your overall customer satisfactory.
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