I travel to Scottsdale monthly for business and decided to give Montelucia a try since it is recommended on the FedRooms website. In Oct 2011, the stay was fine - nice sized room with nice decor, lovely grounds,and a great bathroom. It ends there!
In March 2012, I stayed again and the customer service was horrible. I used the ez computer check out and did not receive an invoice by email. A week later I requested an invoice and saw extra charges. I called and talked with customer service and they said the would talk with the manager to remove some of the charges, but never called me back. So I called 2 days later. They charged me for $12 for computer use when the computer would not work despite the help the concierge tried to offer. He thought he had removed the charges, but customer service said they would not. Since there are so many other hidden fees and customer service is awful, I'd never stay here again. Go to the Camelback JWMarriott instead - I've stayed there serveral times. The Camelback JWMarriott is just across the street and it's beautiful, great grounds and restaurants, consistent fabulous customer service at the Camelback Marriott without the extra hidden fees. Sure beats the negative drama at the Montelucia.