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  • We have been going here when friends and family visit for years. Today took parents, who were thrilled to see the options for Pumpkin, Gingerbread, or Red Velvet pancakes. We asked the waitress about the prices on this since they don't put the prices on their signs or in the menu (leaving the impression these are just optional flavor choices when you get pancakes). Turns out it is a $2.50 surcharge to "enhance" your free 3 pancakes (with egg orders) with these optional flavors. We wanted to try 2 flavors, so the waitress suggested we buy a "full stack" which has 8 pancakes so we could get 4 of each for $8.99. We said great. Later they bring the bill and have charged us $14.00 for the 8 pancakes!! We ask the waitress and she said "sorry, but I had the price wrong" and walked away....we asked her to come back and she said she guessed she could talk to the manager but she didn't think he would fix it. Next thing we know the manager comes over and says the waitress said we wanted to speak to him and acted like he had no idea what it was about. We explained and he says, "yeah, we don't allow special flavored pancakes on the full stack, and I have told this to your waitress." We said this is not what we were told so we want to pay what we were told, and he said he would have to confirm this situation with the waitress. Then, the waitress comes back and says the manager wanted us to know he would not adjust our price, and she said she was sorry but she figured he wouldn't do it. SERIOUSLY!! They lie to us about the price and they play the blame game back and forth between each other until ultimately telling us to eat their mistake anyhow. Incredibly rude and treated us like we were asking for a favor. Horrible, I have never seen a more inept manager in some time.....good luck with your experience.
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