We try to avoid chain establishments but thought we'd give this a try.
Could be that the food servers are just asked to handle over-sized stations, but our server forgot several items or had to be asked repeatedly. Not unfriendly, but service was certainly not enthusiastic.
2 of us ordered burgers, and when the baskets came we both asked for an immediate refill on the bottomless fries because the manager must have been portioning out the fries because it was about 50% of a reasonable portion. The few fries that came out with the meal were polished off in 3 minutes, but no worries, "bottomless" fries were on the way. 20-25 minutes later, the additional fries arrived, and still a smallish portion. This is an easy item and one they feature on all their ads --- how could it possibly take so long? We had long since finished our burgers. It seemed to my friends and I that this delay was possibly intended and part of the "glass ceiling" to control the number of french fry refills. The burger was good, but cried out for more fries.
Prices are reasonable, but the slower service and lack of response to specific requests makes a return trip unlikely. Lesson learned ... still with the local, non-chain operators when possible!