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  • Basically the same thing that everyone else says. Not a friendly or helpful location, if there's one thing they needed to train the staff on, it's customer service. No one smiles here and none of them actually know what they're talking about because every time I step into this location they tell me different things about policy lol. And it's not because there's a change in policy because I can understand that policy changes from time to time. I know retail does not train staff sufficiently and this is always the result: inconsistency. It makes me wonder what the requirements for working here really are. Another time I asked for a sample of similar creams for two different concerns that looked the same and the girl told me she didn't have any bags for them and I said it's fine. When I got both of the little samples I asked if she could mark one of the lids to differentiate between the two and she told me that's why she said she didn't have any more bags and thus couldn't write on them with a pen. But don't tell me a retail location doesn't own any sort of pen or marker. Overall, this showed she really didn't care so much for her job or the customer cause she barely bothered to look for a pen or marker of some sort. There's lots of different ways she could've helped a customer but she simply decided that since they ran out of bags NATURALLY there's no other way. I don't want to go on about the other points cause their main concern should be customer service. That's why I would rather opt for the Sephora app or Sephora online and have also started to visit further Sephora locations even though this one is a lot closer. I'm sure the staff at this location are more than happy that customers have stopped opting for this store.
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