I would rate this store 0 stars if it were an option. Came in to purchase a new phone and waiting about 45 minutes to even be talked to about my options (already a poor start). When I finally received service, the gentleman was extremely confused about trade in and had to find somebody else to help him (seems like poor training to me). Then I waited for him to set up my new phone, handed him my credit card and was told I needed a different card because the card I gave him (with my matched ID) didn't match the address on the account. I told him that the account is in somebody else's name and I could give him my proper billing information. He told me "No, we're getting ready to close" so I asked to talk to a manager and he told me "My manager can't help you". Glad I didn't give them my phone because I will now be switching phone providers all thanks to this store!