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| - Some people have said that this place doesn't need another bad review? I'm giving them one because they more than deserve it.
I went into their shop in Nov to look at Da Vinci dresses & find about prices for a couple styles. It took them a month to get back to me & that was after I called every week. They kept saying "Well so and so is handling it and they're not here." I finally just went somewhere else before getting any prices.
I ended up at I do I do in Phoenix who were more than helpful. The dresses were ordered after all my girls paid their deposits in April 2011. Unfortunately, the owner went bankrupt in July & the shop closed w/ no notice.
My Maid of honor called Da Vinci directly to see how we could go about getting their dresses. They informed us they'd have to send them to another shop. They called her back & said "Were sending them to Once in a life tyme in Tempe,. I personally talked to the manager about it so when you guys call or go in, they'll know what you're talking about." That was in July. My wedding is in Sept .
As of 2 weeks before the wedding 2 of my girls had not gotten their dresses. One had come it 2 1/2 weeks prior & had to be shipped to Washington DC. They insisted that they send it rather than me. When she finally got it (16 DAYS before my wedding) she sent me a picture of the label. It had been written on paper that had black squiggles all over it, her name was spelled wrong, & they sent it to "Washing DC". The other dress was ordered by I do I do after the 1st 2 so Da Vinci said it would come in a week later. Every time I or my girls called it was either busy or would ring and ring. We left countless messages w/ sales girls for the manager to get back to us. The ONLY answer we ever got was "Uh we dont know where it is, try back next week." Finally, I went in. The shop was empty, I rang the bell. Mona came up The minute she heard my name, started apologizing profusely. She showed me the tracking label for the DC dress, & went back to get the tracking label for the other. While she was gone, I noted the utter disarray of the entire place. As well as the phone...sitting off the hook. I have a picture of it. When she finally came back she said the mgr would be up to see me. She then tried to make VERY uncomfortable small talk in which I told her about the conversation I'd had w/ Cherish the week before in which she informed me that I should "Just wait, since were doing you a favor and all. Its not like you bought the dresses here." Mona informed me that she was Cherish's mother & she raised her better than that. She noticed me eying the phone & the minute she placed it back on the receiver, it started ringing. She answered, It was my maid from DC inquiring again about her dress. Mona pointed at me while saying "I just showed her the tracking slip it should be there tomorrow." When she hung up, it rang again. After that call she again placed it off the hook. When the mgr asked what the 1st call was about Mona replied "Oh it was about the birdcage veil girl. Not her." pointing at me. I could hear my maid on the other end, the volume was so high, she also texted me that she was on w/ them. The mgr assured me that the DC dress would be delivered the next day as well as the other dress, she showed me the tracking slip. They said they'd call my maid the next morning to inform her that the dress would be in between 3-4 that day. They never did. She called them and finally when they actually answered they said it should be after 5. 5:22- still not here, the manager is going to UPS to get it. 6:16- shes not answering her cell phone, we don't know where she is, but she should have it. Meanwhile, my maid was told that her dress was in the mgrs (Rebecca) car.
Today I went in w/ my maid at 4:30. The doors were locked & there was another bridesmaid who had driven in from CA (for the second time) because she was assured her dress was in. When Rebecca finally got there & opened them she yelled at us & left again to "go chase down the UPS truck". A half hour later we *finally* had the dress. Rebecca listened to our complaints and was very apologetic (too little too late IMO).
I'm absolutely outraged that it took 2 1/2 months to get these dresses. The girls at this shop should have been on top of things calling them & getting them here in an appropriate amount of time. They have NEVER busy when any of my girls or I have been there, we were the only customers in the shop. My girls have less than 2 weeks to get alterations. The ONLY reason we went here is because the designer sent us here. As far as the "favor" Cherish was talking about is concerned, a "favor" would've been giving us a discount on the dresses like every other shop in town was offering to do for I do I do customers.
I'm writing a review of them here as well as any other website that will take reviews. Ive also drafted a letter for the BBB, the owner (who's email address I was given by Rebecca), and the designer.
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